Programs and Services
In 2015, the Crisis Centre impacted more than 108,000 lives across BC through its three core programs:
24/7 Distress Phone Services
- 24/7 Distress Phone Services are free and available to 2 million people on the Lower Mainland, Sea-to-Sky corridor, Sunshine Coast and in Powell River. We have a TTY service for deaf and hard of hearing individuals and an interpretation service for communicating in more than 140 languages. In addition to the 4 regional distress lines, we also provide 2 provincial 1-800-SUICIDE lines, 2 Mental Health Information lines, and a designated Seniors’ Distress Line.
Online Distress Services
- YouthInBC.com is an innovative, internet-based service where youth in distress can connect live, one-on-one with a crisis chat volunteer (noon – 1am, 7 days a week), obtain email support from professional staff, locate timely & accurate information on different issues, and connect to referral services in their own community.
- CrisisCentreChat.ca is a web-based hotline for adults (25+) in distress where they can access free, confidential, non-judgmental support (noon – 1am, 7 days a week) from dedicated volunteers, supported by a small team of professional staff. CrisisCentreChat.ca offers a transition from YouthInBC.com chatters who are developing as adults and need specific resources in their community that relate to their demographic, as well as for adults who may not otherwise connect with traditional crisis intervention counselling services by phone, or in person.
The Crisis Centre’s Community Learning and Engagement team works to foster hope that collectively, we can increase community wellness and prevent suicide.
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