Together We Give Hope

Volunteer Crisis Services Responder

Be part of fostering a caring and connected community!

Are you looking to:

  • Gain highly valuable transferable knowledge and skills?
  • Make a career change?
  • Provide a meaningful contribution to the community?
  • Receive relevant experience for graduate programs in Counselling Psychology, medical school, social work programs, policing, nursing, Genetic Counselling, or another helping profession?

Then volunteering with us would be a rewarding, enriching and challenging experience for you.

This is a short narrative of a Volunteer Crisis Services Responder speaking to key experiences as a front line worker.

The Distress Services Program, accredited by the American Association of Suicidology, provides 24 hour service to the community including:

  • Emotional support;
  • Help to navigate ongoing mental health concerns;
  • Management of suicide crisis;
  • Identifying resources for short and long term support; and
  • Skills for coping with situational crises

Our robust training and ongoing supervision is well recognized and respected in different universities and helping agencies across the province.  Also we were the early pioneers in providing online crisis chat service beginning in 2004, and we have now fully integrated the phone and chat service delivery.  Therefore, our front line responders are trained to provide services in both the phone and chat media.

We provide our service via phone and online chat. With the nature of this service being complex and dynamic, the front line role requires genuine compassion combined with critical thinking abilities and is supported by  intensive training and ongoing supervision you will receive to support people in crisis.

The bulk of service is provided by volunteers alongside of several staff Crisis Services Responders.  We welcome new applicants who are looking to be part of the Crisis Centre Community.

Application and Training Details

Please apply with a laptop or desktop computer (as opposed to a mobile device) using Chrome, Firefox, and Internet Explorer (version 7 or higher) to complete your application.

The Volunteer Crisis Services Responder training fee is $250. Fees collected cover some of the substantive training costs incurred to keep the information, training and service current and effective. A sliding scale is available for those who need it. Due to the demand for spaces in our training groups, should you not complete training for any reason, the fee is non-refundable. Please note: training fees are not due until you are interviewed and accepted for training.

Thank you for your interest in the Crisis Centre. We look forward to meeting you!

Update! Please Read!

We’ve had to reschedule the Distress Services Training dates for the rest of the year due to Covid -19.

Therefore we will be opening up applications for our October 2020 training on:

Monday August 10th, 2020

Please check back here on our website at that time.

If you have any questions please email Martin, Volunteer Coordinator, at muren@crisiscentre.bc.ca.

To see our October Training dates please click here: Scheduled Training Dates

Please do not click the link below, it is currently locked as Private.

Apply to be a Volunteer Crisis Services Responder