Together We Give Hope

Volunteer Crisis Services Responder

Be part of fostering a caring and connected community!

Are you looking to:

  • Gain highly valuable transferable knowledge and skills?
  • Make a career change?
  • Provide a meaningful contribution to the community?
  • Receive relevant experience for graduate programs in Counselling Psychology, medical school, social work programs, policing, nursing, Genetic Counselling, or another helping profession?

Then volunteering with us would be a rewarding, enriching and challenging experience for you.

Minimum Requirements/Qualifications:

  • Ability to convey respect and care to people in crisis
  • Willingness to receive and apply constructive feedback
  • Comfortable and competent using computers
  • Ability to demonstrate critical thinking skills
  • Ability to work independently within a team
  • Proficiency in verbal and written English
  • Ability to multi-task
  • Willingness to engage in ongoing training for the tenure of your volunteer work with the Crisis Centre
  • Willingness to align to the Crisis Centre policies and protocols
  • Life experience or education that enhances the knowledge or serves the needs of the community, preferred
  • 1 year recovery from any major life event such as, death, divorce, addiction, mental illness
  • 1 year since calling the Crisis Centre for support
  • 2 years recovery from a personal suicidal attempt or the suicide death of a significant individual
  • Successful completion of Crisis Centre basic training

Application Details

We are no longer accepting application for our January 2021 Training as we are now full.

Please check back on our website in January to apply for our Fall Training to be held in March.

Thank you.

Program Information

This is a short narrative of a Volunteer Crisis Services Responder speaking to key experiences as a front line worker.

The Distress Services Program, accredited by the American Association of Suicidology, provides 24-hour service to the community including:

  • Emotional support;
  • Help to navigate ongoing mental health concerns;
  • Management of suicide crisis;
  • Identifying resources for short and long term support; and
  • Skills for coping with situational crises

Our robust training and ongoing supervision is well recognized and respected in different universities and helping agencies across the province.  Also we were the early pioneers in providing online crisis chat service beginning in 2004, and we have now fully integrated the phone and chat service delivery.  Therefore, our front line responders are trained to provide services in both the phone and chat media.

We provide our service via phone and online chat. With the nature of this service being complex and dynamic, the front line role requires genuine compassion combined with critical thinking abilities and is supported by intensive training and ongoing supervision you will receive to support people in crisis.

The bulk of service is provided by volunteers alongside of several staff Crisis Services Responders.  We welcome new applicants who are looking to be part of the Crisis Centre Community.

Training Details

The Volunteer Crisis Services Responder training fee is $250. Fees collected cover some of the substantive training costs incurred to keep the information, training and service current and effective. A sliding scale is available for those who need it. Due to the demand for spaces in our training groups, should you not complete training for any reason, the fee is non-refundable. Please note: training fees are not due until you are interviewed and accepted for training.

If you have any questions please email Martin, Volunteer Coordinator, at muren [at] crisiscentre [dot] bc [dot] ca