Volunteer Crisis Services Responder
Be part of fostering a caring and connected community!
Are you looking to:
- Gain highly valuable transferable knowledge and skills?
- Make a career change?
- Provide a meaningful contribution to the community?
- Receive relevant experience for graduate programs in Counselling Psychology, medical school, social work programs, policing, nursing, Genetic Counselling, or another helping profession?
Then volunteering with us would be a rewarding, enriching and challenging experience for you.
- Must reside in the Lower Mainland for all training and volunteering
- Ability to convey respect and care to people in crisis
- Willingness to receive and apply constructive feedback
- Comfortable and competent using computers
- Ability to demonstrate critical thinking skills
- Ability to work independently within a team
- Proficiency in verbal and written English
- Ability to multi-task
- Willingness to engage in ongoing training for the tenure of your volunteer work with the Crisis Centre
- Willingness to align to the Crisis Centre policies and protocols
- Life experience or education that enhances the knowledge or serves the needs of the community, preferred
- At least 1 year recovery if experienced any major life event such as, death, divorce, addiction, mental illness
- At least 1 year if you’ve called the Crisis Centre for your own support
- At least 2 years recovery if you’ve experienced a personal suicidal attempt or the suicide death of a significant individual
We are no longer accepting applications for the June 2022 cycle.
The dates for the next training cycle will be posted here shortly
– stay tuned!
Thank you for your interest in becoming a crisis services responder!
This is a short narrative of a Volunteer Crisis Services Responder speaking to key experiences as a front line worker.
The Distress Services Program, accredited by the American Association of Suicidology, provides 24-hour service to the community including:
- Emotional support;
- Help to navigate ongoing mental health concerns;
- Management of suicide crisis;
- Identifying resources for short and long term support; and
- Skills for coping with situational crises
Our robust training and ongoing supervision is well recognized and respected in different universities and helping agencies across the province. Also we were the early pioneers in providing online crisis chat service beginning in 2004, and we have now fully integrated the phone and chat service delivery. Therefore, our front line responders are trained to provide services in both the phone and chat media.
We provide our service via phone and online chat. With the nature of this service being complex and dynamic, the front line role requires genuine compassion combined with critical thinking abilities and is supported by intensive training and ongoing supervision you will receive to support people in crisis.
The bulk of service is provided by volunteers alongside of several staff Crisis Services Responders. We welcome new applicants who are looking to be part of the Crisis Centre Community.
The Volunteer Crisis Services Responder training fee is $250. Fees collected cover some of the substantive training costs incurred to keep the information, training and service current and effective. A sliding scale is available for those who need it. Due to the demand for spaces in our training groups, should you not complete training for any reason, the fee is non-refundable. Please note: training fees are not due until you are interviewed and accepted for training.
If you have any questions about the training fees please email Tamara, Office Manager, at info [at] crisiscentre [dot] bc [dot] ca
For all other inquires, please note that we will be holding an Info night (Date given above) to answer all questions as soon as your application is accepted and before we move forward with the intake process. This information session is mandatory to attend. Thank you for your patience.