Together We Give Hope

Volunteer Crisis Services Responder

Be part of fostering a caring and connected community!

Are you looking to:

  • Gain highly valuable transferable knowledge and skills?
  • Make a career change?
  • Provide a meaningful contribution to the community?
  • Receive relevant experience for graduate programs in Counselling Psychology, medical school, social work programs, policing, nursing, Genetic Counselling, or another helping profession?

Then volunteering with us would be a rewarding, enriching and challenging experience for you.

This is a short narrative of a Volunteer Crisis Services Responder speaking to key experiences as a front line worker.

The Distress Services Program, accredited by the American Association of Suicidology, provides 24 hour service to the community including:

  • Emotional support;
  • Help to navigate ongoing mental health concerns;
  • Management of suicide crisis;
  • Identifying resources for short and long term support; and
  • Skills for coping with situational crises

Our robust training and ongoing supervision is well recognized and respected in different universities and helping agencies across the province.  Also we were the early pioneers in providing online crisis chat service beginning in 2004, and we have now fully integrated the phone and chat service delivery.  Therefore, our front line responders are trained to provide services in both the phone and chat media.

We provide our service via phone and online chat. With the nature of this service being complex and dynamic, the front line role requires genuine compassion combined with critical thinking abilities and is supported by  intensive training and ongoing supervision you will receive to support people in crisis.

The bulk of service is provided by volunteers alongside of several staff Crisis Services Responders.  We welcome new applicants who are looking to be part of the Crisis Centre Community.

Application and Training Details

If you are interested in applying for a Volunteer Crisis Services Responder position, we are now accepting applications for our November 2019 training group. The deadline to apply for this training is Sunday, September 22, 2019.

Once we receive your online application form an information letter will be emailed to you with more details about the training process. Please note we have a limit on the amount of applications we are able to accept for each training group and we also offer training six times per year. The next training group will be in January 2020 and the training dates will be available on September 23rd should you wish to apply for that training group instead of the November 2019 training group.

If your application is accepted you will be sent an email on Monday, September 23rd along with an invite to RSVP for a mandatory information session on Monday, September 30, 2019 from 7pm to 9:30pm. Please note you must be available to attend this information session and an interview. Once interviewed and accepted for training, you must attend all scheduled training dates. Training dates cannot be missed or made up and must be done in sequence.

The Volunteer Crisis Services Responder training fee is $250. Fees collected cover some of the substantive training costs incurred to keep the information, training and service current and effective. A sliding scale is available for those who need it. Due to the demand for spaces in our training groups, should you not complete training for any reason, the fee is non-refundable. Please Note: training fees are not due until you are interviewed and accepted for training.

Thank you for your interest in the Crisis Centre. We look forward to meeting you!

Apply to be a Volunteer Crisis Services Responder