Together We Give Hope

Volunteer Crisis Services Responder

Be part of fostering a caring and connected community!

Are you looking to:

  • Gain highly valuable transferable knowledge and skills?
  • Make a career change?
  • Provide a meaningful contribution to the community?
  • Receive relevant experience for graduate programs in Counselling Psychology, medical school, social work programs, policing, nursing, Genetic Counselling, or another helping profession?

Then volunteering with us would be a rewarding, enriching and challenging experience for you.

Minimum Requirements/Qualifications:

  • Must reside in the Lower Mainland for all training and volunteering
  • Ability to convey respect and care to people in crisis
  • Willingness to receive and apply constructive feedback
  • Comfortable and competent using computers
  • Ability to demonstrate critical thinking skills
  • Ability to work independently within a team
  • Proficiency in verbal and written English
  • Ability to multi-task
  • Willingness to engage in ongoing training for the tenure of your volunteer work with the Crisis Centre
  • Willingness to align to the Crisis Centre policies and protocols
  • Life experience or education that enhances the knowledge or serves the needs of the community, preferred
  • At least 1 year recovery if experienced any major life event such as, death, divorce, addiction, mental illness
  • At least 1 year if you’ve called the Crisis Centre for your own support
  • At least 2 years recovery if you’ve experienced a personal suicidal attempt or the suicide death of a significant individual

Application Details

We are accepting applications for our March 2022 Training starting from January 7th 2022. Before you apply please read all details below carefully.

To apply click here.

Please check all our March 2022 Training Dates below. Training sessions will follow a hybrid model and will either be held in person or remotely over zoom. Please see Note below for more details.

And please remember, all training dates are Mandatory, and cannot be missed or made up.

Session #

Date & Time

In-person / Virtual 


Wed, March 23rd

 6:00pm – 10:00pm

In person*


Sat, March 26th

10:00am – 4:00pm


Wed, March 30th

 6:00pm – 10:00pm

In person*


Sat, April 2nd 

10:00am – 4:00pm



Thurs, April 7th

 6:00pm – 9:00pm



Wed, April 13th 

6:00pm – 10:00pm



Sat, April 16th 

10:00am – 5:00pm


Wed, April 20th

 6:00pm – 10:00pm



Sat, April 23rd

10:00am – 1:00pm

**Basic Monitoring Period Begins**



Sat, April 30th

10:00am – 4:00pm



Wed, May 4th

6:00pm – 10:00pm


12  Tues, June 21st 

6:00pm – 10:00pm


*Any scheduled in-person training sessions are subject to change depending on the current provincial health and safety guidelines as well as the Crisis Centre’s internal policies. If need be, any (or all) in-person training sessions will take place virtually over Zoom – we will notify you as soon as we are able if any such change occurs.

**Basic Monitoring Period: April 29th – June 19th 2022  (Taking live calls during training with staff support. Must be done in person at the Centre in Vancouver. Equates to 4 hours per week onsite for a total of 8 weeks).

For any in-person training activities, health and safety protocols will be adhered to based on the current provincial and internal guidelines. 

Mandatory attendance for Info Night

If your application is accepted, you will be invited to attend a mandatory Information Night on Tuesday February 8th, from 6:00pm – 8:30pm remotely on zoom.

Thank you for your interest in becoming a crisis services responder!

Program Information

This is a short narrative of a Volunteer Crisis Services Responder speaking to key experiences as a front line worker.

The Distress Services Program, accredited by the American Association of Suicidology, provides 24-hour service to the community including:

  • Emotional support;
  • Help to navigate ongoing mental health concerns;
  • Management of suicide crisis;
  • Identifying resources for short and long term support; and
  • Skills for coping with situational crises

Our robust training and ongoing supervision is well recognized and respected in different universities and helping agencies across the province.  Also we were the early pioneers in providing online crisis chat service beginning in 2004, and we have now fully integrated the phone and chat service delivery.  Therefore, our front line responders are trained to provide services in both the phone and chat media.

We provide our service via phone and online chat. With the nature of this service being complex and dynamic, the front line role requires genuine compassion combined with critical thinking abilities and is supported by intensive training and ongoing supervision you will receive to support people in crisis.

The bulk of service is provided by volunteers alongside of several staff Crisis Services Responders.  We welcome new applicants who are looking to be part of the Crisis Centre Community.

Training Details

The Volunteer Crisis Services Responder training fee is $250. Fees collected cover some of the substantive training costs incurred to keep the information, training and service current and effective. A sliding scale is available for those who need it. Due to the demand for spaces in our training groups, should you not complete training for any reason, the fee is non-refundable. Please note: training fees are not due until you are interviewed and accepted for training.

If you have any questions please email Tamara, Office Manager, at info [at] crisiscentre [dot] bc [dot] ca