Skillfully Responding to Distress
What’s it about?
This half-day session explores how to skillfully respond to and de-escalate emotional distress. Content includes understanding the stress response, active listening, applying a crisis intervention model, facilitating the development of a short-term coping plan for a person in crisis, boundary setting, and self-care. It is recommended to combine this course with LivingWorks Start, a 60-90 min suicide response online training.
What difference will it make?
Participants report increased skills and confidence in de-escalating people in distress, as well as, setting boundaries, managing our emotions and self-care. The session incorporates case study situations relevant to the agency’s needs and situation.
“Full of practical suggestions and relevant tools. All of it was paced well, relevant info and not too overwhelming.” – Housing Worker
Who should take it?
Skillfully Responding to Distress is most suitable for participants with little to no formal training in counselling or for those seeking a refresher. Common attendees include professionals working in situations where they need to respond to challenging situations, including social service workers, medical assistants, insurance client representatives, youth workers, call centre staff, and administration.
Skillfully Responding can be booked for your community or organization. Ideally suited to a group of up to 20 participants, Skillfully Responding can be tailored for larger group sizes upon request.
Who are the facilitators and trainers?
Skillfully Responding to People in Distress is facilitated by skilled professionals who are able to tailor to the needs of your agency or community.
How to register?
Register here for Skillfully Responding delivered by the Crisis Centre (online).
Book Skillfully Responding for your organization (online or in-person).
We recommend combining this training with LivingWorks Start, a 60-90 min self-paced suicide response training – register here.